Shipping policy

Effective Date: 9 June 2025

This Shipping Policy ("Policy") outlines the terms and conditions related to the shipping and delivery of products purchased from Zeggs Organic, operated by Arrsv Food India Private Limited ("Company", "we", "us", or "our").

By placing an order with us, you agree to the terms stated in this Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays) after receipt of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional periods, processing times may be extended. We will notify you if there is any significant delay.

 

2. Shipping Methods and Delivery Time

  • We ship our products via trusted courier partners to ensure safe and timely delivery.
  • Delivery time varies based on your location.
  • Please note these are estimates and actual delivery times may vary due to unforeseen circumstances like weather, strikes, or logistic delays.

Location Type

Estimated Delivery Time (from dispatch)

Metro Cities

1 – 2 business days

Tier 2 & Tier 3 Cities

2 – 4 business days

Remote Areas

Up to 5 business days


3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and order value.
  • We may offer free shipping on orders above a certain value as per ongoing promotions.

4. Delivery Address

  • You must provide a complete and accurate delivery address at the time of placing your order.
  • We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • In case the courier is unable to deliver to the provided address, the order may be returned to us or held at the courier facility. You will be responsible for any additional shipping charges for re-delivery.

5. Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email or SMS with tracking details.
  • You can use the tracking number on the courier partner’s website or our customer portal to track your order status in real-time.

5. Multiple Shipments

  • In some cases, your order may be fulfilled in multiple shipments due to product availability or packaging requirements. Shipping charges, if any, will be communicated accordingly.

7. Delivery Issues

If you experience any of the following issues, please contact our customer support immediately:

  • Non-delivery of order beyond the estimated delivery time.
  • Damaged or missing products upon delivery.
  • Incorrect product received.

Please keep your order details, delivery receipt, and any photos of damaged items handy to help us resolve your issue quickly.

8. Returns and Shipping

  • For information regarding returns, refunds, or cancellations related to shipping, please refer to our Return Policy.
  • Return shipping charges may apply as outlined in the Return Policy.

9. Shipping Restrictions

  • Currently, we ship only within India.
  • We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

10. Contact Us

For any questions or concerns regarding your shipment, please contact us:

Arrsv Food India Private Limited
 CIN Number: U01463DL2024PTC438296

Registered Office:
 V.P.O Singhu,
 North West Delhi – 110040

Corporate Office:
 Mayur Nagar, Mushakheri,
 Indore, Madhya Pradesh – 452001

Phone: +91 88265 40388, +91 78389 95368
 Email: zeggss39@gmail.com
 Website: www.zeggss.com